Key objectives

Development and maintenance of an aesthetically pleasing and varied landscape that is functional and complimentary to each site and the local environment throughout the year.

Maintenance of site grounds and gardens in a safe manner, ensuring accessibility to residents and members of the public, including existing rights of way.

Maintenance of site grounds and gardens to facilitate the smooth running of core customer operations and ensuring access to the sites at the specific times agreed.

Maintenance and development of site grounds and gardens in a manner that promotes a positive image of the customer to all residents and members of the public.

Scope

The grounds and gardens maintenance service will provide the following, in accordance with agreed service standards and service specifications:

• A planned and ad-hoc horticulture service

• A planned and reactive maintenance programme

• An emergency call-out service to address such occurrences as fallen trees, snow or ice.

There will be a full planned and preventative, maintenance horticulture service. This will include, but not be limited to:

• Shrub pruning

• Hedge cutting

• Lawn care including mowing and edging

• Flowerbed maintenance

• Weeding and proactive weed control

• Planting, including shrubs, trees, flowerbeds

Quality standards

We will ensure that the delivery of the grounds and gardens maintenance will meet the agreed service standards and service specifications.

The delivery will be monitored and recorded, and any deviation from the required standard of service will be rectified as soon as it becomes apparent.

The system will be backed by The Garden People’s quality systems and applied in accordance with good industry practice.